How does comQuest work?

comQuest is an out of the box solutions that can be set up by a user in just a few hours, all set up is performed through easy to use screens that guide the user step by step to create the questioners.

User Access

comQuest supports a number of roles that allow you to control the collection, approval and reporting of information. Each role is password protected that restricts what users can see and do. These roles include:

• Capturer:

  The capturer’s role is to enter responses to questions and statements that have been presented to them. This can include numeric, non-numeric and supporting files.

• Approver:

  Approver’s have the same capabilities as Capturers as well as the ability to review responses and to electronically sign-off on information submitted.

• Administrator:

  The administrator’s role is to manage the system, which includes user management, passwords, questionnaire development, maintenance and version control.

• Reporter:

  This role allows users to access pre-defined reports, perform ad-hoc analyses and the status of information submitted.

• Auditor:

  Auditors can access date and time stamped user and system logs, as well as responses submitted by Capturers.

• Public:

  The public user role allows the publishing of reports to the web or a public site where they can be viewed.

Setup and Maintenance

Setting up a comQuest application involves the following:

• Defining a category of question – e.g. Environment, to which questions will be attached.
• Defining the questions in each category. These questions can be targeted at single or multiple departments.
• Defining the format of each answer. This can be a textual comment, an attachment, a range of numeric values (e.g. currency amount, percentage, integer), a grid of answers where either rows and/or columns are pre-defined, logical answers (Yes, No, Maybe) or a combination of all of these.
• Defining whether prior results can be viewed
• Defining help and other guidance that the user may call upon
• Assigning questions to particular users along with a date for its submission.
• Publishing the questions so they can be accessed via the web.

Administrators can make changes to published questions at any time, which can then be made available to users.

Data Collection

Users access the system via the web allowing them to enter data at any time, from any location. After logging in to the system, comQuest displays the questions specific to them and their current status. As answers are entered, the system updates the status so users can see which questions are outstanding.

The system can also be made to alert specific users via email before a submission is due, ensuring that data can’t be forgotten. These can be set to automatically trigger when:

• Questions are due in a set number of days
• Questionnaires are late and/or overdue
• New questions have been created for the user
• A questionnaire has been signed off or rejected

Approval

As users enter answers, they can be validated against a range of basic rules, for example, that numeric answers are within a set range. All answers are immediately available for review and can be approved by appointed managers. Once approved, answers are ‘locked’ so they can no longer be edited or changed.

Reporting

All entered data is available for reporting and analysis. The system comes with a range of standard reports that at the touch of a button, allows the different categories to be published in PDF or Word format. These retain the format of the original question and answers, making reporting easy.

There is also an integrated report writer that can be used to create bespoke and summarized reports, which can then be run as standard reports.

Analysis

ComQuest comes with a powerful ad-hoc analysis system that can transform questionnaire data into charts, tables, dials and gauges to produce customised scorecards and strategy maps. These analyses can access and report prior years results for comparison, summarise data over time and department, support end-user ‘drill down’, and can surface directly via the web or productivity applications like Excel, Word and PowerPoint.

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